You've done the work.
Make the paperwork match.
Your dog alerts, grounds, pulls, blocks, or retrieves — whatever disability-related task they've learned. You already live with the outcome every day. What you need from us is the portable documentation: an ID that holds up at a host stand, a certificate a leasing office can file, a DOT airline form that stops TSA conversations cold, and a wallet pass that's one tap on your phone.
We don't certify training. You and your dog do that.
Under the ADA, a service dog is defined by the disability-related tasks it's trained to perform — not by a piece of paper, and not by any registry. No national certifying body exists. No legitimate site can tell you your dog "qualifies." That work happens between you, your clinician, and (optionally) a professional trainer. What we do is handle the portable documentation that surrounds that work: ID cards with your photo and reg number, a registration certificate, a DOT airline form, and cryptographically-signed wallet passes. Both pieces matter. We're honest about which one we're handling.
The situations that bring handlers here
You're not making it up. These are the four most common reasons someone decides it's time to register their service dog.
The hostess, the greeter, the manager
"Can I see your paperwork?" is not an ADA-legal question, but standing there arguing it doesn't get you seated any faster. A laminated ID, your registration number, and a calm hand-off ends the conversation in about four seconds.
TSA, the gate agent, and the DOT form
Airlines under the DOT rule can legitimately ask you to submit a Service Animal Air Transportation Form. We generate it, pre-filled, as part of every SD/PSD package. Show it at the gate; skip the seventeen-minute explanation.
Rideshare and taxi refusals
"No dogs" drivers still exist, even though the ADA applies to ride-hail platforms. Reg number on a card + the driver's app record closes the loop quickly when you file a rider support ticket afterwards.
Pet deposits, pet rent, breed bans in the lease
Service dogs aren't pets under the FHA, and landlords can't charge pet fees or enforce breed restrictions on them. A printed registration record + your clinician's accommodation letter is the packet that makes leasing offices back off fast.
From repeating yourself to handing over a folder
The ADA is on your side whether you register or not. What registration changes is the conversation — five seconds with a laminated ID versus fifteen minutes of explanation.
Before
After
Real handlers. Real shifts in how the day goes.
In handlers' own words. Names shortened for privacy.
I walked into a restaurant last month and handed the manager my ID card. He glanced, nodded, and seated us. That used to be a twenty-minute argument. First time in three years I felt like my dog was just… part of our table. Because she is.
The DOT form alone was worth it. Flew from Newark to LAX, pulled it up in my wallet pass at the gate, and the agent just checked the boxes and waved us through. No phone calls to the airline, no surprise denials. Booking flights stopped being a panic attack.
Leasing office tried to put a $500 pet deposit on my lease. I handed over my registration packet — certificate, Letter of Registration, my doctor's accommodation note. They pulled the deposit the next day. I didn't have to get on the phone with HUD or threaten anything.
What the ADA actually says — and where we fit in
This is the plain-English version. For the full legal walkthrough, see our ADA Resources page, which cites the statute and current DOJ guidance.
A service dog is defined by trained tasks, not by breed or a registry
Under 28 CFR §36.104, a service animal is "a dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability." Any breed. Any size. No certification required by law. No registration required. What matters is the task-training and the disability link.
Public access is protected in almost every public place
28 CFR §36.302 covers service dogs in restaurants, hotels, shops, grocery stores, airports, stadiums, hospitals, houses of worship, rideshares, public transit, and pretty much anywhere the public is invited. Pet-free policies generally do not apply to a trained service dog.
Staff may ask only two questions
Business staff can ask (1) is this a service dog required because of a disability, and (2) what work or tasks has the dog been trained to perform. They cannot ask about your diagnosis, demand paperwork, ask for a demonstration of the task, or charge you a pet fee.
- Is the dog a service animal required because of a disability?
- What work or task has the dog been trained to perform?
Handlers have responsibilities too
The dog must be under the handler's control at all times (leash, harness, tether, or verbal cues). The dog must be house-trained. A business may ask a service dog to leave if it's out of control, not house-trained, or a genuine direct threat. A well-trained team almost never hits this threshold.
Flying is handled under the DOT, not the ADA
Air travel runs under the Department of Transportation's Air Carrier Access Act. Airlines may require a pre-filled Service Animal Air Transportation Form before boarding. Every SD and PSD package generates that form for you. See the Flying guide for gate-agent scripts.
What you get in the packet
Registration certificate, handler + animal ID cards, DOT airline form, optional housing letter, QR-code verification, and (with a Basic or Pro monthly add-on) Apple & Google Wallet passes that update silently when your status changes.
Your ID, always in your pocket
We're the only service animal registry we know of that delivers handler and animal IDs directly into Apple Wallet and Google Wallet. No digging through a bag. No flipping through a binder at the gate. One tap — your reg number, your photo, your status, the two ADA questions already answered.
- One tap to show proof at a restaurant, gate, or leasing office
- Cryptographically signed — not screenshots, not PDFs
- Travels with you on any move; same record, same QR code
- Updates push silently when your status, photo, or details change
Pick what matches how much paperwork you'll hand over
Every tier includes an official registration record, access to the DOT Service Animal Air Transportation Form, and the public verify page link. The tiers differ in how much printed gear, ID quality, and monthly add-on they include. SD/PSD variants of Premium and Elite include the DOT form and a red service dog leash (Elite only).
Build Your Own
- Digital Animal ID ($29.99)
- Annual registration record ($29.99)
- Add handler ID, printed cards, tags, harness, DOT form à la carte
- Public verify page
- Printed gear not included at minimum
Essential
- Digital Handler ID
- Digital Animal ID
- Digital Registration Certificate
- Digital DOT Airline Form
- Public verify page + QR
- No printed cards or gear
Classic
- Everything in Essential
- Printed Handler ID card
- Printed Animal ID card
- Printed Registration Certificate
- Printed DOT Airline Form
- Metal scannable tag (set of 3)
- No harness / collar / leash
Premium
- Everything in Classic
- Lifetime registration — no renewals ever
- Reflective Service Dog harness (sized)
- DOT Air Transportation Form (printed + digital)
- Badge holder + reel clip
- Luggage tag
- Housing Letter + Letter of Registration
Elite
- Everything in Premium
- Lifetime registration
- Reflective collar (sized)
- Red Service Dog leash
- Plastic harness tags (set of 3)
- Priority fulfillment queue
- DOT form + travel packet
Need the full side-by-side? Compare every tier on the Packages page →