WHAT TO EXPECT AT THE AIRPORT WHEN FLYING WITH YOUR SERVICE DOG
Flying with a service dog for the first time can feel stressful, but for a prepared handler it is usually easy and low-stress. Contact your airline or check its website a week or more before the flight (or when you buy tickets) to learn its current requirements.
Flying with an emotional support animal? Since the DOT rule that took effect in January 2021, most U.S. airlines treat ESAs as pets, so the steps on this page don’t apply to them. ESAs generally travel under the airline’s pet policy (a carrier and a pet fee). Read what changed and what you can do.
Before you fly: the DOT form
Airlines may ask you to complete the DOT’s Service Animal Air Transportation Form, in which you attest to your dog’s training, health and behavior. Many airlines ask for it up to 48 hours before your flight. For flights of 8 hours or more, they may also ask for the DOT’s Service Animal Relief Attestation. Your airline will tell you how to submit them. (DOT service animal brochure)
At the airport and on the plane, a solid color vest (we suggest red or green, although there is no standard color), service dog patches and a photo ID clipped to the leash or vest make it easier for staff to recognize your dog as a working dog and can help avoid confrontations. These items are optional; the law doesn’t require them.
Step by step
Check-in. At the ticket or baggage counter, let the airline representative know you are traveling with a service dog. Airline staff handle service dogs regularly and have a set process to follow.
Questions about your dog. The representative may ask what task your dog is trained to perform because of your disability. Be ready to describe, in your own words, the specific task your dog does for you. The airline may also check your DOT form.
Security. Your dog may walk or be carried through the scanner with you. Anything with metal (leash, collar, vest) may need to come off first; your dog can get dressed again once through. The TSA officer may ask about your dog. Be prepared to explain what your dog is trained to do for you.
At the gate. It’s a good idea (though not required) to let the gate agents know you are traveling with a service dog. They will often let you board early.
On board. Your dog must fit within your foot space or on your lap (if it is no larger than a two-year-old child) and must not block the aisle or other passengers. Keep your dog under control and on a leash or harness for the whole flight.
Does your dog need more training first? Our online training courses cover public manners and task training step by step.
Click here to register your SERVICE DOG with the United States Service Animal Registrar
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