Because every item is personalized with your animal's photo, name, and registration number. We can't print an ID card until we know whose ID card it is. Start with a registration package — add-ons unlock immediately after checkout.

Most printed items ship within 2 business days from our Oregon facility. You'll get a tracking email the moment the label's generated. Digital items (Digital Animal ID, emailed PDFs) arrive within minutes. Harnesses and sized gear can take up to 3 business days if we're restocking your size.

Open the Replacements tab in your dashboard and tell us what happened. Low-value items (cards, tags, documents) are approved automatically — we print and ship a replacement the same day. For harnesses, collars, and leashes a staff member reviews the request within one business day. No refund paperwork, no restocking fees; this is our 30-day replacement guarantee.

If you already purchased Classic, Premium, or Elite, a Housing Letter is included in your package — you won't be charged again. The price shown here is for handlers on Essential or Build Your Own who want to add one à la carte, or for anyone requesting a reprint. Your dashboard will show you the correct price automatically.

Our harnesses are sold only as add-ons to handlers with an active USAR registration — we don't stock them on Amazon or other open marketplaces. The harness itself is a quality red mesh vest with a control handle, reflective chest strap, welded D-ring, and swappable 'Service Dog' / 'Do Not Pet' / 'Service Dog in Training' velcro patches. The personalization that ties to your registration — your animal's photo, name, registration number, and public verify URL — lives on your USAR ID card and certificate, not on the harness." listing.

Because Apple and Google charge us per active wallet pass every month. We pass that cost through at $2.99/month (Basic) or $4.99/month (Pro) — no markup. If you cancel the subscription your printed IDs and certificates stay active; only the live wallet pass stops updating.

Each registered animal gets its own ID; you can't share one ID across two animals (the photo and name don't match). If you have two service animals, register the second one — our dashboard supports multiple registrations under a single email, and we offer a 15% family discount at 3+ animals.

We don't accept returns on personalized printed items — once your photo is on a card, we can't resell it. Instead, we offer a 30-day replacement guarantee: if anything arrives damaged, lost in transit, or printed wrong, we replace it free. For unused, non-personalized gear (harnesses, collars, leashes in original packaging), we offer a 14-day replacement exchange for a different size. Full details on the Refund & Replacement Policy.