Contact Us

We're here to help

Contact us.

Two lanes: one for handlers with an existing registration, one for everyone else. Pick the one that fits. We reply within one business day.

Existing registration

Sign in and message us

If you already have a registration, the fastest path is the Messages tab in your dashboard. Your entry, documents, and order history travel with the thread — no need to paste your registration number.

  • We see your registration, orders, and subscription context automatically
  • One place for replies, staff notes, and document links
  • Faster triage than email — typical reply under one business day
  • Need a photo replaced or a typo fixed? Attach images directly in the thread
Go to Messages
Pre-registration question

Send us a quick message

Thinking about registering and not sure which package fits, or want to ask a legal question before you start? The short form below is the right lane. If you register later with the same email, your message auto-attaches to your account.

  • Good for package questions, ADA/FHA clarifications, and general inquiries
  • No registration number required
  • Replies within one business day to the email you provide
  • We don't share your email with anyone, ever
Open the form

Same-day most of the week

Monday–Friday, nearly all messages get a first reply within 4 business hours.

Under one business day

We commit to a first reply within 24 business hours on every inbound contact.

No phone queues

All support runs through email and dashboard messages — easier to reference later.

No sales pressure

Ask what you want. We're not a commission shop and we won't push you into a tier.

Send us a quick message

For pre-registration questions and general inquiries
Already registered? Skip this form and message us from your dashboard instead — your entry context travels with the thread.
Please let us know what's on your mind. Have a question for us? Ask away.

By sending, you agree to our privacy policy. We'll reply to the email above — no mailing lists, no third parties.

Honest scope

What we can and can't help with.

We're a registrar, not a clinic or a law firm. Here's where we're the right call — and where you should go elsewhere.

We're the right place for

  • Choosing a package tier for your animal
  • Fixing typos, photo uploads, or shipping-address changes
  • Replacing damaged cards, tags, or printed documents (our replacement guarantee)
  • Explaining your dashboard, wallet pass, or subscription options
  • Annual vs lifetime questions and the $50 upgrade mechanic
  • General orientation on ADA, FHA, and DOT rules that apply to your animal
  • Replacing a lost or mis-delivered order

We're not the right place for

  • Diagnosing a disability or deciding whether you qualify for an ESA or PSD
  • Writing ESA letters or clinician documentation
  • Legal advice on a specific landlord, airline, or employer dispute
  • Training or certifying your dog (we don't certify training — nobody is federally required to)
  • Confirming whether a particular business must admit your service dog
  • Emergency-services calls or mental-health crisis response
Good referrals: For ESA letters, see our vetted letter resources. For legal disputes, the DOJ ADA hotline and HUD FHEO are free and authoritative.
Before you write

A few fast answers.

You might not need to send a message at all — here are the seven things we hear most often.

How do I register?
Start on the Packages page, pick a tier, and complete the wizard. You'll get digital documents by email immediately and a dashboard login at /my_account/. Printed items ship within 3–5 business days.
I didn't get my email — where is it?
Check Spam, Promotions, and any secondary inbox. If it still hasn't arrived after an hour, send us a quick message with the email you used and we'll resend. Gmail and iCloud filter our first email fairly often — whitelist the domain once and future emails land normally.
Something arrived damaged — what now?
Our replacement guarantee covers transit damage on every physical item. Sign in, open the Replacements tab in your dashboard, select the item, and attach photos. Low-value items (ID cards, tags, badge holders) typically auto-approve. Harnesses, collars, and leashes go through a quick staff review. Full replacement policy →
How do I fix a typo?
Sign in and edit the field directly from the Profile tab. Pro subscribers get unlimited free edits; everyone else pays a $4.99 change fee per update. Edits to names, breed, state, handler, emergency contact, microchip, and shipping address are self-serve.
How do I cancel a subscription?
Monthly Basic or Pro: dashboard Subscription tab → Cancel. The cancel takes effect at the end of your current billing period — you keep access until then. Annual registration: also cancelable from the Subscription tab; you keep your active status through the end of the annual year. We don't bill cancellation fees.
Will registration make my dog legally protected?
No. Under the ADA, a service dog's rights come from the handler's disability and the dog's trained tasks — not from any registry. Registration is a documentation tool that makes those rights easier to exercise day-to-day (printed cards, airline forms, housing letters, a verification URL) but it doesn't create rights. More on what the ADA actually says →
What hours are you open?
Support runs Monday through Friday, 9 AM – 5 PM Eastern. Messages sent after hours or on weekends get a reply first thing the next business day. There's no phone line — everything runs through email and the dashboard so replies are documented and easy to reference.

Ready when you are.

Pick the lane that fits, and we'll meet you there.

Existing customer — Messages Pre-registration — Contact form